The Supra Lock Box is a convenient and secure way to store and access keys, making it a popular choice for real estate professionals and homeowners. However, there may be times when you need to reset the lock box to update the code or resolve an issue. This guide will provide step-by-step instructions on how to reset supra lock box efficiently and with ease.
Types of Supra Lock Boxes
Supra offers a variety of lock boxes to cater to different needs, each designed with unique features to ensure security and convenience. Some of the most common types include:
- iBox BT LE: This Bluetooth-enabled lock box is widely used by real estate professionals. It allows easy access through a smartphone app, providing secure and trackable entry.
- iBox BT: Similar to the iBox BT LE, this model offers secure storage with Bluetooth technology but is compatible with fewer devices compared to the BT LE version.
- Push Button Lock Box: This manual lock box features a push-button keypad for code entry, making it a simple and reliable choice for homeowners or short-term rentals.
- Dial Combination Lock Box: Equipped with a rotary combination dial, this lock box provides a traditional but secure option for accessing stored keys.
Each type of Supra Lock Box is designed to meet various requirements, from high-tech solutions to straightforward mechanical options, ensuring there’s a suitable choice for everyone.
Why You Might Need to Reset Your Supra Lock Box
There are several reasons why you might need to reset your Supra Lock Box. One common reason is security concerns — if you suspect that an unauthorized person may know the access code, resetting it ensures the safety of your stored items. Another reason could be for convenience, such as when tenants, guests, or employees change in scenarios like short-term rentals or workplace access. Additionally, if you’ve forgotten the original combination, resetting the lock box allows you to regain its functionality. Regularly updating the code can also act as a preventive measure to maintain security and peace of mind.
10 Methods How to Reset Supra Lock Box
1. Identify the Exact Model of the Supra Lock Box
The very first and perhaps most important step is to determine which Supra lock box model you’re using. Supra offers a variety of boxes such as the iBox BT LE, iBox BT, iBox, and the older non-Bluetooth models. Each model has different reset procedures, software interfaces, and access protocols. Identifying your model ensures that the steps you follow are compatible and won’t result in errors or lockouts.
You can find the model name printed on the back of the box or on the packaging. Without this foundational knowledge, proceeding further may lead to confusion or missteps.
2. Use the eKey App to Remotely Reset Access
For Bluetooth-enabled Supra iBoxes, the Supra eKey app is the central hub for all access control. Authorized users can connect their smartphone to the lock box via Bluetooth, then navigate to settings or access management. Within the app, users can issue, revoke, or reset PINs and user codes associated with the lock box.
Resetting in this context does not mean erasing the entire system but updating access rights and ensuring secure entry. Make sure your app is up to date, and always verify that Bluetooth and location services are enabled before attempting a reset through the eKey interface.
3. Reset the Shackle Code (With Proper Authorization)
The shackle code is used to open and release the Supra box from the door handle or railing it’s mounted on. If you need to reset the shackle code, you’ll need to do so via the eKey app or via SupraWEB, depending on your setup. After logging into the authorized admin account, you can select the lock box in question, view its settings, and change or reset the shackle code. This is particularly useful when transferring lock boxes between agents or when old access credentials are no longer secure. Never share the new code publicly—only authorized individuals should be informed.
4. Perform a Factory Reset (If Allowed by Model)
Some Supra models, especially older non-Bluetooth boxes, include a manual factory reset procedure—typically used if the lock box has changed hands or is being decommissioned. This process usually involves pressing a series of buttons on the keypad in a specific sequence while inserting a reset tool or simultaneously pressing the shackle release.
However, for most modern Bluetooth models, factory resets must be performed using software interfaces by authorized administrators. Factory resets will typically wipe all access codes and logs, so be certain it’s necessary and that a backup or reconfiguration plan is in place.
5. Use SupraWEB for Full Administrative Control
SupraWEB is a web-based platform that allows brokers, MLS administrators, and designated agents to manage multiple lock boxes. If you are an admin user, you can log in and remotely reset access codes, revoke keys, issue time-restricted passes, and update ownership. Resetting access through SupraWEB ensures full traceability and gives you the ability to audit who accessed the box and when. Always log out of your session when finished, and avoid using public Wi-Fi when handling sensitive security resets.
6. Remove and Reassign Ownership
In some cases, you may need to reassign the lock box to a new user, particularly if an agent has left your brokerage or if you’ve purchased a pre-owned box. Within SupraWEB or through a call to Supra support, you can remove current ownership and reassign the lock box to a new licensed user. Once reassigned, the new owner can perform access resets, change codes, and manage the lock box remotely. Keep in mind that this process often requires proof of ownership or authorized credentials for validation.
7. Sync Your eKey App to Ensure Changes Take Effect
After resetting any part of your Supra lock box—whether it’s a shackle code, key code, or access timing—it’s essential to sync your eKey app. This action updates the app with the latest permissions and configuration files from the server. You can find the “Sync” or “Update” option on the home screen of the app. This ensures that the changes you made through SupraWEB or directly in the app are reflected and enforced during your next attempt to access the box.
8. Contact Supra Support for Specialized Resets
In situations where you’ve lost administrative access, are locked out of the app, or are dealing with a technical issue, your best option is to contact Supra Support directly. Their team can perform secure remote diagnostics, verify your identity and ownership, and guide you through a secure reset or account recovery. Keep your MLS ID, lock box serial number, and proof of authorization handy during this process. Avoid purchasing lock boxes secondhand unless you’re certain they can be reset and reassigned with the help of Supra.
9. Regularly Update Lock Box Firmware (Bluetooth Models)
Many users are unaware that their Supra lock boxes, particularly the iBox BT LE models, occasionally receive firmware updates through the eKey app. Resetting the lock box should always be followed up with a check for firmware updates, as these patches may include security improvements or fix issues with the reset function itself. To update, open your eKey app, connect to the lock box via Bluetooth, and follow the prompts if an update is available. Maintaining up-to-date firmware ensures optimal performance and security integrity.
10. Reset Access Hours or Scheduled Availability
Not all resets involve PIN codes. Supra lock boxes allow authorized users to configure time-based access restrictions—for example, allowing entry only during business hours or on certain days of the week. Resetting these access windows is crucial when your property’s showing schedule changes or when there are seasonal fluctuations in availability. Through the eKey app or SupraWEB, you can reset time restrictions to reflect the new schedule, ensuring that clients or agents can only open the lock box during approved hours.
Safety Considerations
When using Supra lock boxes, it is essential to prioritize safety and security to protect your property and its access details. Always ensure the lock box is securely attached to a sturdy and inconspicuous location. Regularly update the access codes and monitor who has authorization through the eKey app or SupraWEB to prevent unauthorized entry.
It is also advisable to deactivate access immediately for users who no longer require it. Finally, use unique codes or Bluetooth technology where possible to enhance security, and avoid sharing codes verbally or through unsecured communication methods. By taking these precautions, you can safeguard your property while allowing controlled access as needed.
Conclusion
Resetting a Supra lock box may seem intimidating at first, but when broken down into these ten structured methods, it becomes a clear and manageable process. Whether you’re updating a shackle code, revoking outdated access, or fully resetting and reassigning the box, the key is to operate with legal authority, proper tools, and up-to-date knowledge of your specific model. Thanks for reading our blog post on how to reset supra lock box! We hope you found it helpful and informative.